Returns & refunds.

Before sending anything back

Email hello@kinkwear.store with the order reference, item name, reason for return and relevant photos. Wait for written return instructions and an approved return address; do not send products to an unconfirmed address.

Change-of-mind requests

For voluntary returns, items generally need to be unused, complete, and in original packaging, subject to the specific offer presented at purchase.

For health and hygiene reasons, certain sealed intimate goods may be ineligible for discretionary return after unsealing. Any exception applies only where permitted by law; statutory cancellation and consumer rights are not waived.

Damaged, defective or incorrect items

If an item arrives defective, damaged, incorrectly supplied or materially different from its description, contact us promptly. We will assess the issue and provide repair, replacement, refund, or other remedies as required by applicable law.

We will not require customers to waive mandatory rights or pay costs that the law requires the seller to bear.

Return shipping and refunds

For approved voluntary returns, the customer may be responsible for tracked return postage where law permits and the terms were disclosed before purchase.

Eligible refunds are normally sent back to the original payment method after required checks. The bank or payment provider may take additional time to reflect a processed refund.

Mandatory rights

Nothing in this policy limits consumer guarantees, withdrawal rights, or other non-excludable protections in your jurisdiction. Where local law provides a longer period or stronger remedy, that law takes precedence.